Pathetic customer service

<p>GOOD DAY,</p> <p>I SENT MY PHONE IN FOR REPAIRS SOMETIME IN FEBRUARY AND WAS TOLD THAT THE PHONE CANNOT BE REPAIRED AND THAT I WOULD HAVE TO PAY AN AMOUNT OF R9690 TO GET A REPLACEMENT PHONE. I PAID THE AMOUNT INTO CELL C'S ACCOUNT.</p> <p>1. I WAS NOT NOTIFIED THAT THEY HAD RECEIVED PAYMENT FOR THE PHONE, I HAD TO CALL IN AND CHECK WITH THEM.</p> <p>2. AFTER WAITING MORE THAN THE 10 WORKING DAYS WHICH I WAS TOLD IT WOULD TAKE TO GET THE REPLACEMENT I HAD TO CALL THEM AND ASK WHAT WAS HAPPENING AS I HAD NOT RECEIVED ANY FORM OF COMMUNICATION WITH REGARDS TO THE PHONE. ONE OF THE AGENTS AT THE REPAIRS CENTER ANDRONICCA LEGAOLE TOLD ME THAT THE CREDIT WOULD BE PASSED TO THE STORE WHERE I DROPPED THE PHONE OFF AND THAT I WOULD BE NOTIFIED AS SOON AS IT WAS DONE. ONCE AGAIN NO COMMUNICATION FROM CELL C.</p> <p>3. I CALLED IN AGAIN 7 DAYS LATER AND SPOKE TO A KELEBOGILE WHO THEN TOLD ME THAT THE PHONE WAS STILL OUT OF STOCK AND THAT I WOULD BE NOTIFIED WHEN THERE IS STOCK. I THEN EXPLAINED TO HER THAT ANDRONICCA HAD TOLD ME THAT THE CREDIT WOULD BE PASSED AND THAT I WOULD BE ABLE TO GET THE PHONE IN STORE, SHE THEN TRANSFERRED MY CALL TO ANDRONICCA.</p> <p>4. ANDRONICCA CLAIMS TO HAVE TOLD ME THAT IT WOULD TAKE TWO DAYS FOR THE CREDIT TO BE PASSED (IT IS NOW 7DAYS LATER) AND THAT TWO DAYS AFTER OUR PREVIOUS CALL THE TECHNICIAN HAD SAID TO HER THAT THE ALTERNATIVE WOULD BE TO OFFER ME THE PHONE IN A DIFFERENT COLOUR AS THERE WAS STILL NO STOCK ON HAND FAILING WHICH WE WOULD HAVE TO WAIT LONGER. ANDRONICCA FAILED TO NOTIFY ME OF THE OPTION OF GETTING THE PHONE IN ANOTHER COLOUR FURTHERMORE SHE DID NOT PROCESS THE CREDIT LIKE SHE SAID SHE WOULD INSTEAD SHE IS TELLING ME ABOUT THE TURN AROUND PERIOD CONTRADICTING WHAT SHE HAD SAID TO ME LAST WEEK.</p> <p>WHAT FRUSTRATES ME IS THAT NOT ONCE HAS CELL C CONTACTED ME WITH REGARDS TO THE STATUS OF MY PHONE, I HAVE HAD TO CALL THEM AND ASK WHAT IS HAPPENING, ON TOP OF THAT THE REPAIRS CENTER AGENT SAYS ONE THING AND DOES THE COMPLETE OPPOSITE. THE LACK OF PROFESSIONALISM AND DISREGARD OF CUSTOMERS IS DISTURBING. </p>