Pathetic Customer Service

<p>I called Cell C on the 3rd of April to query about the incorrect debit and the consultant promised to escalate my complaint. I then called again on the 5th because there is no feedback only to be told that my query was not escalated however the consultant that was assisting managed to log a query I got an SMS as confirmation. My ref number is ********** 248.</p> <p> </p> <p>Since the 5th of April I have not received any feedback from Cell C. Today I decided to contact their customer service department and spoke to Nadine Booysens who tried to assist and I requested to speak to the manager because I was not getting any joy from Nadine Booysens. Little did I know that the manager Thandiwe Ntlauzana is *********** as the consultants, She does not listen to understand the clients questions. She does not put herself in the client's shoes instead she is quick to defend her company and is not apologetic at all. It sounded like she wanted to impress her consultants that she can "solve" a difficult client and this is through her tone and attitude. Thandiwe needs to more training as there are important s****s that will assist her and her department.</p> <p> </p> <p>What I also found disgusting is the fact that she was quick to brush me off. She made it clear that my complaint is not important and told be to wait for their back office to complete their investigations and the back office will give me feedback. Thandiwe spent close to 40 minutes on the call with me giving feedback however when she realised that she cannot assist me further, she shifted the blame to another department. </p> <p> </p> <p>I urgently request for the query to be resolved and I want feedback today</p>