Pathetic Customer Service

<p>i received an upgrade phone which i sent back a day later because i didnt want to upgrade anymore. i followed all the steps i was told to i.e call to cancel 3 days after the phone was picked up etc. i was called by an agent to cancel the upgrade. my contract expired in Jan and i called to cancel (not renew) only to be told by the accounts department that i have an upgrade. the cancellations and upgrade departments are not picking up any upgrade because the phone was returned and the upgrade was cancelled. for 3 months i have been charged for an upgrade i dont have. the agent told me i am being charged for the benefits of the upgrade (airtime and data) and that is ******* because i cancelled the upgrade! why give me benefits of something i cancelled and charge me for it??? someone called me yesterday after i raised a complain on the 19th January. after making me hold for a long time she cut the call, never called back. this morning my account was debited AGAIN. i have reversed ALL the incorrect debit orders UNTIL someone calls and xplains what the HELL is going on. the upgrade was a device + data + airtime SO why does call c feel that they can remove the device amount and charge me for data and airtime??? this is alteration to the contract and i did NOT sign up for that.</p>