Pathetic customer service

<p>Called in to upgrade by cell phone contract on the 30th to the P9 lite however I was told that they no longer offered it on a pinnancle 50 however I received an sms from cell c about the promo. I was told that there were no P9 litres in stock, I explained I wanted 2contracts and to have a manager call me, no one returned my call. A few days later I called and a guy explained there were no complains on my number, I asked him to log it. He did log a complain and said I will receive feedback. This was logged on the 1/12/16. Today is the 6/12/16 no one called to solve my issue, however I received a SMS asking if I was satisfied with my feedback. Is this how cell c solves an issue. Is this good customer service? Disappointed with the service.</p>