PATHETIC customer service

My sim card was lost so I was told to buy a new sim and not to RICA it but to call the 084140 number and they'll sim swop it. How do I call if the sim is not active????? That's the whole reason why I got the new sim!!!!! <br> <br> Then I get someone to call on my behalf and they tell them they cannot call me on my alternate number, eventually after waiting beyond 20 minutes for an agent and paying for this call, an agent assists with taking details down, since midday 02/04/2015 I am still waiting for my sim swop to happen, and take note that this is my business number, honestly will not support cell c again.