Pathetic customer service

<p>I have been receiving my monthly account statement in .ifs format for the last few months and have called in monthly requesting the pdf format. My request falls on deaf ears and the following month it's in the .ifs again. I called in this morning and spoke to Skumbuza who sent me the pdf format of the statement after I had to use some foul language and then requested to speak to his team leader and then she wanted to do a security check again. **** all your security checks man. Imagine two security checks in one call.</p> <p> </p> <p>Good day</p> <p>Bill format cannot be changed without performing a security check. Assistance was attempted however I am unable to assist you as you refused and hanged up. I tried calling you back and there is no answer.</p> <p>Kindly contact our customer care on 084140 for further assistance.</p> <p>Regards,<br />Nomphumelelo Zungu<br />Cellc.</p> <p> </p> <p>This is what she then sent me.</p> <p> </p> <p>Please change the ****ing format I receive my bill in.</p>