MN
Mervin N

1 reviews | Active since Jun 2014

24 Aug 2016, 08:46

Pathetic customer service

<p>I call cell c about 2 weeks ago, with a query on my bill. I have been overcharged and I have spoken to 7 consultants all promising to get a supervisor to call me. To date no one gives a damn. I have been a loyal customer for more than 18 years and get treated like this. Unacceptable and if i did not just renew my contract with them , I would have changed to Vodacom or MTN. When one does not pay his bill we get disconnected immediatly, but when one is over charged Cell C does not give a damn. Once my contract is over I will never renew it with Cell C. I will port my number to another provider who cares about their clientele.</p>

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Replies (1)
Cell C
Cell C's reply24 Aug 2016, 09:20
Official

Thank you for posting to us.

We apologize for the manner in which this matter was handled and for the inconvenience caused. One of our team members will contact you and assist. Do expect communication during the course of the day.

Regards

Cell C | DA