Pathetic Customer Service

<p>On 26/05/2016 I called Cell C to add a once off 100MB of data and upgrade my monthly quota to 500MB for the following month. The Agent changed my monthly data to 500MB effective immediately and added a pro-rata amount of data also effective immediately. After I ended the call I checked my balance and saw this mistake. I called back to and advised that a mistake was made and I needed them to correct it. The Agent then told me she cannot cancel it and that I have to try self service. I tried this but it failed and I ended up calling back for a 3rd time. At this point I was not happy at all. I explained the situation again and the Agent (Precious) told me they will listen to the call. I waited on the line while they listening to the call and she came back telling me I have to pay for the 500MB as they cannot remove it. I told her that I will not pay for it as this was not my request and I am calling back the very same day to get their mess fixed. I escalated the call and advised her that I refuse to pay for this. She told me that me that the 500MB will be credited and I will only pay the pro-rata amount as the data will refresh and on 01/06/2016 I will get another 500MB will be added. At this point I am beyond ****ed with Cell C for their pathetic service that they provide and for always getting things wrong. I have been a customer for +-8 years and never ask for credits, but just for them to assist with my queries and to get it RIGHT. Cell C has deducted R451.08 instead of +-R350. I want my money back that was taken or I will take this further. I also lodged a complaint before and they agreed that they need to give my money back but nothing ever came of it. I left it but now I have just had enough of this ridicuoulous service</p>