PATHETIC CUSTOMER SERVICE!

This is the message I sent to Cell C on 13 May 2019. Still waiting a response. They keep saying they will get back to me (About 3 times now) and no feedback.

"Dear cell c. My mom and l have had it with you guys. Your call centre is pathetic, your stores are pathetic. No one knows what the HELL they are doing and no one knows how to assist us at all. You need to explain why our bill is so ridiculous eveytime!!! I've previously been on a R99 contract for 2 years which I upgraded over the phone. No problems. Now when I upgraded on the phone (which I will never EVER do again) to a R199 data SIM. It doesn't get explained my cellc use will change completely meaning that I need to phone in eveytime to buy airtime only to have it charged to my mom's bill at the end of the day. And to my understanding my contract should have terminated, only to find out that it only ends in June. Right so I should have only been charged 349 for all of this then I guess a service fee u guess add and then still a million rand in tax. Non of this gets explained when upgrading over the phone. So anyway I try doing a SIM swop (as advised in store) to only have the data SIM in R199 and use my number as per norm before to be able to buy airtime like a normal person and not be scared to use my extra R1 which means I can't use the data thats being paid for (another thing that was not explained by ur *********** consultant). And I can only phone normal working hours to cancel and ur store can't help to do this either. My mother also always needs to call and always be present and this truly ****es her off because it's only supposed to be on her name and I give her the money every month... anyway so we call in on the Friday at about 3 asking to do a reversal, the guys helps me and all, says he's going to call back in a half an hour, he doesn't call back at all.... I waited until after the weekend. Monday morning I called back to the upgrade department, spoke to a lady, she tells me the reversal has been done and can't explain why this so called guy did not live up to his promise of phoning me back (whereas if I'd know it was done, we could have gone in the store). Anyway so I confirmed with her am I back onto my old contract and if the R199 contract is cancelled. She says oh do u want to cancel, she puts me through to the cancellations dept only to hear "the number you have dialed does not exist" I seriously just laughed at how pathetic that was. Your own personnel does not know their own job.

Anyway my mom and I called the store to complete the SIM swop. Took about 2days of me having to follow up. Finally it was done assuming my contract was reversed properly to my R99 contract. So my mom and I went into the store to manually go and upgrade the contact back to the R199. However, we agreed in store to only have the contract active once my current contract ends 27 June 2019. The lady processed it as such and I kept confirming with her that it's back on my R99 contract and we were happy when we walked out of the store. ONLY to find out that the contract WAS NOT reversed back to my R99 contract. It's on a 5gig package????? I don't even know how much the cost of the 5gig is but I thought you know what, you guys are going to give me a stroke at such a young age that I left it thinking it can't be so much. ONLY to receieve this sms "Dear Valued Customer. As at 01/05/2019, your Cell C bill (Acc # ********** 44) is R691.59. Your account will be debited on 31/05/2019. Thank you. Cell C". This is RIDICULOUS!!!!!! what on earth are you charging us this for? And on top of that we are made to sign contracts as protocol that are explained so nicely in person, and then you are actually signing for things that you are not aware of.

This whole situation must be sorted out immediately!!! I will not be paying almost R1000 for a contract that is supposed to only be about R300. Are you joking???!!!

I will no longer take out a contract will cell c again I'm my life!!! You guys are ***** and have no idea what customer service is. It's really DISGUSTING!!!!"