CN
Chiza N
1 reviews | Active since Apr 2013
02 Apr 2019, 16:22
Pathetic customer service
16 help tickets but no reasonable response.
Helpful (0)
Replies (5)0
Replies (5)
Cell C's replyOfficial
03 Apr 2019, 07:12Our records indicate that your previous review was regarding a C-Surance claim of which you advised Funiwe that you have been assisted.
How may we be of assistance?
Regards
DA
How may we be of assistance?
Regards
DA
Cell C's reply03 Apr 2019, 07:12
Official
Our records indicate that your previous review was regarding a C-Surance claim of which you advised Funiwe that you have been assisted.
How may we be of assistance?
Regards
DA
How may we be of assistance?
Regards
DA
CN
Chiza N's updateReviewer Update
03 Apr 2019, 07:47Cell C's Funiwe assisted me accordindly, however trying to get assistance from C-Surance customer call centre is nightmare. Always being put on hold, and cut-off whilst on hold, yesterday alone i called 7 times and was cut-off all the 7 times whilst on hold. One agent even promised to call me back if i was cut-off but that was just an empty promise. coupled with ever changing requirements or needed documents to be assisted.
CN
Chiza N's update03 Apr 2019, 07:47
Reviewer Update
Cell C's Funiwe assisted me accordindly, however trying to get assistance from C-Surance customer call centre is nightmare. Always being put on hold, and cut-off whilst on hold, yesterday alone i called 7 times and was cut-off all the 7 times whilst on hold. One agent even promised to call me back if i was cut-off but that was just an empty promise. coupled with ever changing requirements or needed documents to be assisted.
Cell C's replyOfficial
03 Apr 2019, 14:48Thank you for your response.
We will escalate the matter to management for urgent assistance.
Regards
DA
We will escalate the matter to management for urgent assistance.
Regards
DA
Cell C's reply03 Apr 2019, 14:48
Official
Thank you for your response.
We will escalate the matter to management for urgent assistance.
Regards
DA
We will escalate the matter to management for urgent assistance.
Regards
DA
Cell C's replyOfficial
05 Apr 2019, 09:32Lungile is assisting with your query. Feedback will be provided as soon as possible.
Regards
DA
Regards
DA
Cell C's reply05 Apr 2019, 09:32
Official
Lungile is assisting with your query. Feedback will be provided as soon as possible.
Regards
DA
Regards
DA
CN
Chiza N's updateReviewer Update
29 Apr 2019, 09:47I did get a response from Hollard Insurance. My original complaint was not address at all, the reasons being given are still the same due to the error made by the Insurance Administrators by not update the system with new handset IMEI. How can you be billed for "usage" and then be told you did not use the phone? I only had one simcard, one contract and one handset all of which were received from Cell C.
CN
Chiza N's update29 Apr 2019, 09:47
Reviewer Update
I did get a response from Hollard Insurance. My original complaint was not address at all, the reasons being given are still the same due to the error made by the Insurance Administrators by not update the system with new handset IMEI. How can you be billed for "usage" and then be told you did not use the phone? I only had one simcard, one contract and one handset all of which were received from Cell C.