Pathetic Customer Service

I am writing this e-mail of complaint because of the total dissatisfaction and pathetic excuse for customer service I have received from Cell C in their failed attempt to assist my father with a problem caused by Cell C.

A month ago my father noticed that none of his calls were going through so he called the Cell C help line and they told him that his number had been discontinued permanently upon the termination of his contract. My father did not want this. He had merely stated to the person responsible for this that he does not wish to renew his cell phone contract. The cell c agent was persistent about the contract renewal and the call ended on a sour note. Only to find that he had terminated my father's number. "Calls are recorded for quality purposes" so you are at liberty to listen to how the phone call transpired (the number of topic is ********** ).

My father called Cell C to have this matter sorted out and all 5 times he was told the same thing; that they are busy sorting out the matter and that he must wait 48 hours. It has been 3 weeks that my father has been unreachable as he waits for the matter to be sorted out. This is totally unacceptable and inhumane. What is the point of the help center if not to help? Why must he be the one to suffer when it was the network that is at fault? This is not the kind of service that a loyal customer should get. Its completely unprofessional to say the least.

Because you have failed to perform what should've been a simple task after numerous attempts, I've taken it upon myself as his daughter to escalate this matter and complain to the customer service ombudsman.

Disgruntled customer