PATHETIC CUSTOMER SERVICE

Dear Cell C I have been a customer for a number of years and started to experience problems with my reception in May 2018.

I work in Brooklyn Pretoria and I use my Cell phone at work. Since moving to this office I had no reception. When people phone me it goes directly to voicemail, the phone doesn’t ring at all. I cannot make any calls from my desk and have to walk outside to find a space with signal before I can call.

This is highly frustrating and I am at a point where I cannot take it anymore. I logged a number of calls since May 2018 to get this issue addressed and still, nothing has been done.

Early in December 2018, I reached a point where I couldn’t take it anymore. Again I logged a call to get this issue sorted out. Weeks went by and then suddenly a consultant phone me to ask if it was sorted out. I spoke to the consultant and said I was in the office the same morning he called me and that it is still the same without any signal and nothing has been sorted out. I asked the consultant to call me back the following day so I can check it again. The consultant never phoned back and proceeded to close my case without resolving the issue.

I called again last week to re-open the case and get this sorted out once and for all. I was told that my spend is enough to warrant a booster and that once it has been approved a Technician will call me to make an appointment and install said booster

I called again this morning and was told they do not have any feedback since it’s not been 48 hours since re-opening the case. I waited till 12:43 am today to call again as instructed by the consultant. Guess what no further feedback for me, when I ask to speak to a manager they say there are no managers in that department, when I ask to speak to the technician I get told they don’t give out the numbers.

I am now totally disgusted in your service and the way you treat me as a client. I want this issue resolved ASAP.

Thank you

Quintin B