Pathetic Customer Service

Sometime in September I was home catching up on my soapies and there was a guy from Cell C that came knocking at my door to promote Vuma tel and Cell C Black, his pitch was good so I decided to sign up. The next day I decided against black and opted for Fibre only and I did send him a message about this. The name of this sales man is Sibusiso, his customer service stopped the day I signed up with him and it was down hill from there! He kinda reminded me why I stopped any service from Cell C and I even threw away my Sim card and joined another network and I never looked back since! This guy was supposed to organize Vuma Tel to come and do the installation, then he was supposed to come to install the router which he promised me that this was going to be a quick process but only today in November he brought the router and the black box that I told him not to sign me up for, I even have messages to prove it! He left everything with my helper and told her that I must open the box and call him, when I tried to call him he quickly dismissed me and told me that he will phone me back which he didn't, I even sent him a message that I am still waiting for his call so he can explain the black box, he did not respond as per always, I think he is trying to force this black box on me as this is a sale clearly gone wrong and this is proof that cell c will never redeem themselves with such people working for them! In October when I messaged this Sibusiso guy to find out how far he was with the process, he completely messed up and addressed me by a wrong name, I completely lost it as it was clear he does not even know his customers! He phoned me back and I told him that the only thing I wanted as a potential client is constant feedback and I specifically told him that if cell c had trained him well then this was not going to be a problem. I want someone from Cell C to come pick up this box as I do not want to give cell c anymore business than They deserve unless the black box is free then Il gladly keep it, I want to see a proper adjusted figure that shows my monthly payments without Black. If I have to walk away from cell c again it will definitely be for good this time I will make sure that my friends and family never even look at cell c twice! FIX THIS.