Pathetic customer service

I called Cell C last year to log a dispute, and no one ever contacted me with feedback. I decided to call again on the 03/7/2018 and spoke to Ntombizanele Dondolo who was extremely rude to me, asked to speak to a team leader or manager and was put through to Sharlin Aiyer who said he would escalate and revert with feedback, but still no one contacted me. I called Cell C every day for a month and every agent I spoke to was extremely rude. Other consultants that I spoke to were Selwyn Swarts and Soniphile Tshepo. Still untill now, this query has not been resolved and I was not given feedback. When I called in this week I spoke to Sibusiso who from the time he answered the call was arrogant and rude he then made me hold on the line for eccessively long periods of time before transferring me to the incorrect department, where once again i was not assisted.

I have had a contract with Cell C for over two years, when its time for my acount to be debited they dont have a problem, but when it is time to assist with with my query it is as though my requests are being ignored.

I am tired of always having to contact you guys to get help. I will be consulting an Ombdusman to take over this matter for me.

Initially when I was contacted I was mislead regarding my debit date, the sales agent was a Layla Adams.

I NEED THIS TO BE RESOLVED ASAP.

I am very disappointed in the pathetic customer service I have recieved.

Disappointed client.