Pathetic customer service

Good day,<br> <br> please help. in my life I have never experienced such bad customer service as I did in the past two days.<br> <br> here is my story. my dad bought 4 cell c starter packs and he rica them on his name. now since Saturday we are trying to port from MTN to Cell C. now they(Cell C) have a huge problem about this porting and that the packs are rica on my dads' name. I have lodged a complaint yesterday on their website. the lady Lerato helped me so nicely, then she transferred me to the porting department. then Steven asked me all sorts of questions and when it came to the ID number I gave he refused to assist me. I told him we are not ********* and he was going on about ***** and all kinds of other words that I can not remember. ***** is a ******** offence - hello!!! I was brought up in a decent house hold. do not come and tell me about what is wrong and what is right. we as a family have never been in court nor in jail. so please just tell him he can not make remarks like that. I know what ***** is, we are paying very high data fees at MTN, that is why we need to port back to cell c. sort this out please. TODAY!!!