1 reviews | Active since Oct 2023
Pathetic customer service
Hi All,
I have been a cell c customer for more that 7 years - I have always recommend this service provider to friends , family and entrepreneures i know who have also joined the service provider.
I have had two contracts with Cell C - which i had paid up ( Paid for the remaining months of the contract ) which was R6000 some change - payment was made in August of 2022 the contracts where then canceled in store .
This year June Cell C has been debiting me for all different amounts mind you i don't even use any cell c services ever since last year August 2022
Last month they took an amount of R2000 this month an amount of R600 .... I have called on more that 3 different occasions to cancel this contract and still nothing has been done yet all they do is eat money from my account.
I would not advise anyone to use this service provider may it be business or personal as you would just lose more money and not benefit any services whatsoever.
In the line of business ... Is this the type of customer service that JORGE MENDES who is the CEO of this multi BILLION rand company
Is this how you got to billions Cell C ?
By debiting peoples accounts for absolutely no reason?
Thank you for reaching out to us.
We apologize for the inconvenience and frustration you've experienced regarding the cancellation of your contract. This is not the kind of experience we want our customers to have
Please accept our assurance that we are taking your concern seriously, and we will investigate this matter immediately. Our support team will be in touch within 24 working hours to assist further and provide feedback.
Regards,
Cell C| SR
Thank you for reaching out to us.
We apologize for the inconvenience and frustration you've experienced regarding the cancellation of your contract. This is not the kind of experience we want our customers to have
Please accept our assurance that we are taking your concern seriously, and we will investigate this matter immediately. Our support team will be in touch within 24 working hours to assist further and provide feedback.
Regards,
Cell C| SR
