1 reviews | Active since Dec 2015
PATHETIC CUSTOMER SERVICE
WENT INTO THE STORE ABOUT 3 WEEKS AGO AS I WAS DUE FOR AN UPGRADE, I WANTED THE P8 LITE AND WAS ADVISED THAT THERE IS NO STOCK AND I WILL BE CALLED AS SOON AS STOCK IS AVAILABLE, I HAD NO ISSUE WITH THIS AS IT WAS WELL BEFORE CHRISTMAS AND I TAUGHT STOCK WOULD ARRIVE BY CHRISTMAS AS THE PHONE WAS MEANT TO BE A CHRISTMAS GIFT. I WENT BACK TO THE STORE TODAY AND WAS ADVISED THERE IS STILL NO STOCK!!! THE RECIPIENT OF THE GIFT LEAVES ON THE 02/01/2016 AND HE WAS WILLING TO WAIT TILL THEN BUT THEN THEY STILL SAID THEY WILL NOT HAVE STOCK BY THEN!!!! THE STORE SAYS THEY ONLY RECEIVE 5 DEVICES EACH TIME THEY ORDER AND THAT THERE IS A WAITING LIST. HOW MUCH LONGER DOES ONE NEED TO WAIT? THIS WAS SUPPOSED TO BE A GIFT!!! MTN AS WELL AS VODACOM WERE WILLING TO GET ME SIGNED UP AS THEY HAD STOCK AVAILABLE. HOW CAN BOTH OTHER NETWORKS HAVE STOCK BUT ONLY CELL C SEEMS TO B E A PROBLEM. SO MUCH SPENT ON THEIR MARKETING BUT CUSTOMER SERVICE IS PATHECTIC!!! SEEMS LIKE FALSE ADVERTISING, WHY ADVERTISE WHEN YOU CANNOT SUPPLY??? REALLY THINKING OF CHANGING NETWORKS AS THIS HAS LEFT A SOUR TASTE AND TO MAKE IT WORSE I NEED TO FIND A DIFFERENT GIFT!!!! PLEASE CONTACT ME VIA MY CELL.
Thank you for posting to us.
We apologize for the manner in which this matter was handled and for the inconvenience caused. One of our team members will contact you and assist. Do expect communication during the course of the day.
Regards
Cell C | PN
Thank you for posting to us.
We apologize for the manner in which this matter was handled and for the inconvenience caused. One of our team members will contact you and assist. Do expect communication during the course of the day.
Regards
Cell C | PN
