Pathetic Customer Service

In March 2021, CellC had not debited my account. I assumed it was due to the pathetic network coverage (I was unable to get internet access even with data roaming turned on), I ignored it until the beginning of April when I called the customer care line and was advised there were "technical issues" and will be debited in April for February and March. I had paid the amount on due on 12 April 2021 after receiving an sms saying my debit order date will be moved due to technical issues and my normal debit will take effect from May. In May, I received the same sms so I ensured I had enough funds for my debit of R299 to go off. However, I was overcharged and the debit had bounced. I called the customer service center on Saturday, May 22, and was told by the consultant that someone would contact me within 2 working days as I was incorrectly charged for failed debits which were not my fault. Two weeks later, I had still not received any feedback so I called the customer service center an additional 2 times and was told that someone will contact in within 48 hours. After no response, I had emailed their customer service center. On June 17, I received an email requesting my ID or cellphone number linked to the account which I provided the cellphone number. Now several calls, emails, and 4 case numbers later I receive the following sms "Dear Cell C customer, please receive feedback for case no. ##########". Yet, I have still not been contacted by CellC. Absolutely disappointed with their service.