RI
ROANNE I
1 reviews | Active since Jun 2025
21 Jun 2025, 07:54
Pathetic customer care.. Useless
Most pathetic service provider!!!!!! My phone was ****** Friday afternoon 20/05/2025. I phoned to blacklist and block my phone and sim card. I phone the next day to do a sim swap.. They were unable to authenticate me and i tried 3 times and they said they blocked my account. Like ***.... My phone and wallet was taken. I need to get my stuff sorted. They are pathetic and I will be canceling my contract my with them... Absolutely useless and time consuming. They are a complete waste of your time. I will never recommend them at all. They will make you more stressed then anything else.....
Helpful (0)
Replies (5)0
Replies (5)
Cell C's replyOfficial
21 Jun 2025, 08:18Dear Roanne Ishwarlal,
Thank you for bringing this to our attention.
We're truly sorry to hear about the distressing experience you’ve had, especially during an already difficult time following the theft of your phone and wallet. We understand how frustrating and urgent this situation is, and it’s completely unacceptable that your attempts to resolve it were met with delays and roadblocks. Please accept our sincere apologies for the inconvenience and added stress.
As per the SIM swap policy, the process can only be done if the SIM card was registered under your names and ID number. You also need to pass the mandatory security check before we can action the SIM swap for you. There is a lot of ***** when it comes to SIM swaps and that is why we take the necessary steps to protect you as the customer as well as Cell C. If we're unable to assist you over the phone, we will kindly ask that you visit your nearest Cell C store for in-person verification. Please remember to bring your ID and proof of address for further assistance.
To assist you, please provide the following details via private reply so we can escalate this matter urgently:
Our goal is to resolve this for you and ensure your account is protected. Again, we’re sorry for the frustration caused and thank you for your patience.
Regards,
Cell C | PN
Thank you for bringing this to our attention.
We're truly sorry to hear about the distressing experience you’ve had, especially during an already difficult time following the theft of your phone and wallet. We understand how frustrating and urgent this situation is, and it’s completely unacceptable that your attempts to resolve it were met with delays and roadblocks. Please accept our sincere apologies for the inconvenience and added stress.
As per the SIM swap policy, the process can only be done if the SIM card was registered under your names and ID number. You also need to pass the mandatory security check before we can action the SIM swap for you. There is a lot of ***** when it comes to SIM swaps and that is why we take the necessary steps to protect you as the customer as well as Cell C. If we're unable to assist you over the phone, we will kindly ask that you visit your nearest Cell C store for in-person verification. Please remember to bring your ID and proof of address for further assistance.
To assist you, please provide the following details via private reply so we can escalate this matter urgently:
- The number you want to swap and ID number
- RICA serial number of an unregistered SIM card
- An alternative contact number to reach you on
Our goal is to resolve this for you and ensure your account is protected. Again, we’re sorry for the frustration caused and thank you for your patience.
Regards,
Cell C | PN
Best regards,
Cell C's reply21 Jun 2025, 08:18
Official
Dear Roanne Ishwarlal,
Thank you for bringing this to our attention.
We're truly sorry to hear about the distressing experience you’ve had, especially during an already difficult time following the theft of your phone and wallet. We understand how frustrating and urgent this situation is, and it’s completely unacceptable that your attempts to resolve it were met with delays and roadblocks. Please accept our sincere apologies for the inconvenience and added stress.
As per the SIM swap policy, the process can only be done if the SIM card was registered under your names and ID number. You also need to pass the mandatory security check before we can action the SIM swap for you. There is a lot of ***** when it comes to SIM swaps and that is why we take the necessary steps to protect you as the customer as well as Cell C. If we're unable to assist you over the phone, we will kindly ask that you visit your nearest Cell C store for in-person verification. Please remember to bring your ID and proof of address for further assistance.
To assist you, please provide the following details via private reply so we can escalate this matter urgently:
Our goal is to resolve this for you and ensure your account is protected. Again, we’re sorry for the frustration caused and thank you for your patience.
Regards,
Cell C | PN
Thank you for bringing this to our attention.
We're truly sorry to hear about the distressing experience you’ve had, especially during an already difficult time following the theft of your phone and wallet. We understand how frustrating and urgent this situation is, and it’s completely unacceptable that your attempts to resolve it were met with delays and roadblocks. Please accept our sincere apologies for the inconvenience and added stress.
As per the SIM swap policy, the process can only be done if the SIM card was registered under your names and ID number. You also need to pass the mandatory security check before we can action the SIM swap for you. There is a lot of ***** when it comes to SIM swaps and that is why we take the necessary steps to protect you as the customer as well as Cell C. If we're unable to assist you over the phone, we will kindly ask that you visit your nearest Cell C store for in-person verification. Please remember to bring your ID and proof of address for further assistance.
To assist you, please provide the following details via private reply so we can escalate this matter urgently:
- The number you want to swap and ID number
- RICA serial number of an unregistered SIM card
- An alternative contact number to reach you on
Our goal is to resolve this for you and ensure your account is protected. Again, we’re sorry for the frustration caused and thank you for your patience.
Regards,
Cell C | PN
Best regards,
RI
ROANNE I's updateReviewer Update
21 Jun 2025, 08:30I have tried numerous times. This is time consuming and irritating
RI
ROANNE I's update21 Jun 2025, 08:30
Reviewer Update
I have tried numerous times. This is time consuming and irritating
Cell C's replyOfficial
21 Jun 2025, 08:40We completely understand how frustrating and time-consuming this situation has been, and we sincerely apologize for the inconvenience. Your experience is important to us, and we want to help resolve this. Kindly send us the necessary details via private reply so we can assist you. Please note that completing the SIM swap will require passing the mandatory security verification.
Regards,
Cell C | PN
Regards,
Cell C | PN
Best regards,
Cell C's reply21 Jun 2025, 08:40
Official
We completely understand how frustrating and time-consuming this situation has been, and we sincerely apologize for the inconvenience. Your experience is important to us, and we want to help resolve this. Kindly send us the necessary details via private reply so we can assist you. Please note that completing the SIM swap will require passing the mandatory security verification.
Regards,
Cell C | PN
Regards,
Cell C | PN
Best regards,
RI
ROANNE I's updateReviewer Update
21 Jun 2025, 17:58As a cell c customer for over 15 years. The day my phone gets ****** i get treated like a ********. Pathetic i will definitely be leaving cell c
RI
ROANNE I's update21 Jun 2025, 17:58
Reviewer Update
As a cell c customer for over 15 years. The day my phone gets ****** i get treated like a ********. Pathetic i will definitely be leaving cell c
Cell C's replyOfficial
22 Jun 2025, 08:30Good day
We’re truly sorry that you felt let down during a time when you needed support the most. That’s not the standard we aim for, and we take your feedback seriously.
Kindly provide the below information via Private message in order for us to assist.
Regards
Cell C | DA
We’re truly sorry that you felt let down during a time when you needed support the most. That’s not the standard we aim for, and we take your feedback seriously.
Kindly provide the below information via Private message in order for us to assist.
- The number you want to swap and ID number
- RICA serial number of an unregistered SIM card
- An alternative contact number to reach you on
Regards
Cell C | DA
Best regards,
Cell C's reply22 Jun 2025, 08:30
Official
Good day
We’re truly sorry that you felt let down during a time when you needed support the most. That’s not the standard we aim for, and we take your feedback seriously.
Kindly provide the below information via Private message in order for us to assist.
Regards
Cell C | DA
We’re truly sorry that you felt let down during a time when you needed support the most. That’s not the standard we aim for, and we take your feedback seriously.
Kindly provide the below information via Private message in order for us to assist.
- The number you want to swap and ID number
- RICA serial number of an unregistered SIM card
- An alternative contact number to reach you on
Regards
Cell C | DA
Best regards,