PATHETIC CSURANCE SERVICE

Hi, i'm not sure who to contact for assistance but i have been having a difficult time, for the second time, with Cell C insurance. i did an insurance claim on 08/06/2021 and till date have not received a device be it my old repaired device or a replacement device. i have been receiving sms updates on the status and Monday 19/07/2021 i received an sms stating the device will be handed to the courier company and thereafter another sms confirming it was with the courier company was received. Since then, no updates. i have been calling daily for about 2 - 3 times, seeing as it was supposed to be in store by Wednesday 21/07/2021. it is now Friday, 23/07/2021 and this morning when i called in, i was advised the courier company, Courier-it could not track my device and could not pinpoint its location. i have been in constant contact with the Galleria store which is where it was collected and to be delivered. i have been transferred to repairs, to insurance back and fourth and its been frustrating and absolutely pathetic. repairs cannot pick up any bookings so now i am extremely amazed at this level of service and competency. i have spent hours on the phone with all these guys and i require immediate assistance as nobody knows where my device is. please call ***