HS
Henrico S

1 reviews | Active since Dec 2018

13 Sept 2018, 13:22

Pathetic Csurance

For anyone wanting to take out insurance with Cell C don’t. They’re out to take your money. You send the phone, pay the excess and receive your broken phone back as you sent it in. They don’t even have the decency to phone and say the phone is back. You have to go in days later just to hear its been there all along. But thats not it. Hearing the phone was sent back before paying the excess.. pathetic.

0
Replies (3)
Cell C
Cell C's reply13 Sept 2018, 14:05
Official

Good afternoon Henrico

We are in receipt of your complaint and apologize for the poor service.

One of our team of our team members will contact you and assist.

Regards

Cell C | PN

Best regards,

Cell C
Cell C's reply14 Sept 2018, 16:13
Official

Thabisile could not get hold of you on your contact numbers. However, she sent an email advising you of this and requested for an alternative number where she can get hold you and assist.

Please respond to her email and she will gladly assist.

Regards

Cell C | PN

Best regards,

Cell C
Cell C's reply17 Sept 2018, 15:54
Official

Thabisile confirmed that she has been in contact with you to assist with this matter. However, you advised her that you have been assisted already.

Regards
Cell C | PN

Best regards,