Pathetic Company!!!!! useless staff who cant get anything right

<p>I basically had 2 lines open with Cell c for years for as long as i can remember, one of my contracts had gone into a rolling agreement where they charged me R110 just for R100 airtime, i did not need this anymore as a i already had another contract open with them for a Huwawei P8 where i was getting 100 free minutes and 100 sms with 100 MB a month for R387 per mpnth, this was the main phone and main number i had been using so therefore there was no need to have the rolling amount any longer, my nightmre started when i called in to cancel the contract which had gone into the rolling agreement, i constantly stipulated that i do not want my Huwawei contract for the amount of 387 to be cancelled and that it should be for the amount of R110, these *********** call centre agents had cancelled the wrong number, i came to the harsh realisation of this when i found out that my number was no longer receiving the benefits needed, when i called in i found no support or assistance whatsoever, I called up and after asking for a manager continuously I had spoken to Kriyaan initially who advised that a call recording will be done he then had an agent called Reba to call me back with the feed back and try and sort out the issue they did a call listening and established that it was their fault for cancelling the wrong contract, they then advised that they would not be able to get me back on contract with my number which i wanted to remain as it was cancelled, Reba then lost the number ********** 742 completely when i wanted that number to remain, I was extremely frustrated because i had time and time again explained that that was my main number, this then led to them sending me a sim card via courier however i had an issue with inputting as my sim tray would not open, I then asked for alternatives and they gave me a new number i just asked for all my benefits to be received on that number as I was extremely fed up and this was alreayd effecting my job as i had to constantly be on the phone to sort their mess up, i was not charged for them sending over the sim as it was their fault, due to them adding the number as my contract number the number kept changing this happened about 3 times already but no answer could be given to me as to why, i was really at my wits end and asked to havce the contract cancelled and i will not be paying any charges as they have put me under tremendous stress, they point blank refused this and promised me call backs but did not call back to resolve the issue, i eventually gave up and said that i would just pay the freaking R387 for the remainder of my contract even though i was not receiving my free minutes sms or 100 MB but for the month of may they debited me R546 which has led me to now use the funds i kept aside for my household essentials, i called in to query why i was debited this amount but i instead go through to two bucky agents who had given me attitude and called me ''NANA'' totally disrespectful and not even appropriate, i eventually got trough to cancellations and asked for Reba or Kriyaan and was advised that Kriyaan was in a meeting which really ****ed me off as every single time i called in i was advised of this - he has no management s****s whatsoever and cannot take accountability had he dealt with me from the start and not shoved me over to Reba maybe the issue could have been resolved but Reba is none the better as he is always not in or on tea and I never receive a call back, i called in today and explained the situation to which i was promised a call back as Reba was supposedly on tea but its gone close to an hour and he has not called me back, i have no energy to deal with this any longer as Cell c and their staff are absolutely ***********, i am under so much of financial pressure and stress at the moment and due to the debit being more than it was meant to be has caused me to dig into my overdtaft facility, further more i have been paying such a huge amount for no benefits whatsoever. I want this contract cancelled i do not want to have any dealings with Cell c or their staff any longer i want out and i am not willing to pay for the reaminding months on my contract due to all the stress and hassle that i have been put through for over 4 months now - i just want out !!!!!</p>