Pathetic Client Service

I only had one account with four different contracts.

Suddenly Cell C decided to divide the one account in three different accounts, and they only take the one account by debit order from my bank account, for the month of May and June.

On 3 July 2021, I received two e-mails from Cell C indicating that I should pay the two accounts, which was at that stage in arrears for May and June. The funds were in my bank account, but Cell C did not deduct the money as they use to every month by debit order.

I immediately call Customer Care, and the consultant indicate that I can pay the two accounts that were in arrears by EFT, which I paid immediately, and that Cell C will combine the account into one account again, for there have been a problem on Cell C side.

Afterwards I paid the accounts by EFT, I did a calculation and found that they debited the two accounts with an amount of R70 each for Failed Debit Order Penalty Fee, which I paid when I did the EFT. The amount of R140 should be credited back to my account. This did not happen and now I receive every month the two extra accounts with the debit of R70 for every month that are accumulating. I received an Outstanding Account Warning Letter to pay R140 on each account, after I tried to resolve this, and every time the consultant indicate that the account will be send to Financial Department, but it seems that there are no capable people at Cell C to resolve this mess that has been cause by Cell C.