Pathetic Client Service - Cell C President Hyper

<p>So i took out a data contract(tablet) with cell c sometime last year. They offered me insurance on the device for an extra monthly fee.</p> <p> </p> <p>The tablet was dropped so we took it to cell c to get it sent in for repairs. We were told that they would send us an sms to the contact number we provided them so we can make the excess payment. We waited and waited and no sms arrived. We went back to the store and the consultant suggested that we take the sim card that was in the device and insert it into another device. Long story, we got the sms on the damaged device's sim card. Brilliant, why ask for a contact number and alternate number if you are going to sent an sms to a device that is obviously not working and in for repairs. Shortly after the device got sent back as we did not respond to the sms/quote in a timely manner, seriously.</p> <p> </p> <p>We went back to the store. Booked in the tablet again. Got the quote this time around and made payment through an EFT. We went to Cell C store again gave them the proof of payment and the consultant told us we should get our device back in about 1-2 weeks. Sweet.</p> <p> </p> <p>We got an sms that our device was at the store. We went to the store and picked up the device. Nicely packed in a box and wrapping. Upon getting home we opened the the box only to find the device still not repaired. We went back to the store. After some back and forth discussions with C Surance the cell c consultant said that they could not find the payment we made. After a lot of talking we ended up sending it in again and the consultant promised us that the device would be sorted this time around.</p> <p> </p> <p>About 3 weeks ago we received two different sms's from Cell C. One stating that our device is ready for pick up. And another one stating that our device is going in for repairs.... Seriously. We went back to the store and apparently the device got damaged during transportation or something.</p> <p> </p> <p>I can not not believe that anyone can do business like this. I have 3 contracts with Cell C and spend around R1000 each month. I will never again upgrade any device with these people. I will never suggest anyone to them ever again. I am paying for a device which i dont have. I mean seriously, It has been 11 months. 11 months of data that Cell C scores out of the deal because i am unable to put it to use. How long can it possibly take to repair a cracked screen.</p> <p> </p> <p>I am currently still waiting on the device that Cell C/C Surance fixed and then broke again. Patiently awaiting a response from them.</p>