Pathetic client service - ***

<p> </p> <p style="margin: 0cm 0cm 0pt;"><font size="3" color="#000000" face="Calibri">Late 2015 I upgraded my contract with Cell C effective April 2016, since then I have had nothing but poor service.</font></p> <p> </p> <ol style="list-style-type: decimal; direction: ltr;"> <li style="font-style: normal; font-weight: normal;"> <p style="font-style: normal; font-weight: normal; margin-top: 0cm; margin-bottom: 0pt; mso-list: l0 level1 lfo1;">You placed a limit on my account without any communication – resolved eventually</p> </li> <li style="color: #000000; font-family: 'Calibri','sans-serif'; font-size: 11pt; font-style: normal; font-weight: normal;"> <p style="color: #000000; font-family: 'Calibri','sans-serif'; font-size: 11pt; font-style: normal; font-weight: normal; margin-top: 0cm; margin-bottom: 0pt; mso-list: l0 level1 lfo1;">I no longer have access to itemized billing</p> </li> <li style="color: #000000; font-family: 'Calibri','sans-serif'; font-size: 11pt; font-style: normal; font-weight: normal;"> <p style="color: #000000; font-family: 'Calibri','sans-serif'; font-size: 11pt; font-style: normal; font-weight: normal; margin-top: 0cm; margin-bottom: 0pt; mso-list: l0 level1 lfo1;">You have unilaterally removed a data bundle which was active on my account without any advise to me.</p> </li> </ol> <p> </p> <p style="margin: 0cm 0cm 0pt;"><font size="3" color="#000000" face="Calibri">I complained regarding Item 2 & 3 and was merely sent a usage report. At no point did I query the usage but rather the fact that as a result of you removing my data bundle I have been charged at out of bundle rates for that 30 MB. It may be a small amount however it is the principle.</font></p> <p> </p> <p style="margin: 0cm 0cm 0pt;"><font size="3" color="#000000" face="Calibri"> </font></p> <p> </p> <p style="margin: 0cm 0cm 0pt;"><font size="3" color="#000000" face="Calibri">I expect a recon to be done on my account and to be credited with the extra amount charged.</font></p> <p> </p> <p style="margin: 0cm 0cm 0pt;"><font size="3" color="#000000" face="Calibri">In the interim I have taken a new data bundle so please do not re-instate the 30MB bundle you unilaterally removed.</font></p> <p> </p> <p style="margin: 0cm 0cm 0pt;"><font size="3" color="#000000" face="Calibri"> </font></p> <p><font size="3" color="#000000" face="Times New Roman"> <br /></font></p>