Pathetic client service

I have been getting the most pathetic service I eve got.. It has been more than a month now requesting to close my count after I have paid the outstanding balance/cancelation fee of R3325 i got from the consultant. I have been sent back and forth, without finally closing the account unti this day, consultants telling me different things. I was supposed to wait for the debit order to go off in April and was also promised a call back on the 26/04 with no luck and when I followed up that is when I was told about another outstanding amount as Cell C did not debit like they said they should on April. And was that my fault to be given wrong info?.. Most definitely, No!!!? Now I needed to pay an extra month installment for the delay that was caused and for them to be able to close my contract account. I wouldn't recommend Cell C to anyone else, I really do not deserve the frustration you put me through. I am working on myy credit profile, I need to close my account ASAP!