Pathetic Client service

My complaint relates to an upgrade done on my account ***. I was assisted by Tebello Molefe. He provided my with good service and I was impressed by the fact that the handset was delivered within one day after our conversation.<br> But my joy was short lived , after receiving the handset an Apple IPhone 6 128 GB. I personally confirmed on the call with Tebello that I want a silver and white handset , but I received a space grey one. This is where all the trouble started.<br> I struggled almost the entire afternoon to get an answer as to what has to be done for me to receive the correct handset WHITE AND SILVER Apple IPhone 6 128GB.<br> I eventually got hold of Tebello and he assured me that we will follow up the matter and provide me feedback on Friday the 15/04/2016 by 10 am . I waited until 10:15 and then sent an email to him to request an update as to what is happening and how my query will be resolved , after numerous emails and still no response as at the time of this email. I still has not heard anything from Tebello and I am unable to get any assistance from the other call centre numbers.<br> Incident: *** and still no feedback.<br>