PATHETIC CELLPHONE CLAIM SERVICE!!!!!

YOU DO NOT EVEN DESERVE A 1 STAR RATING, PITY THERE IS NOTHING BELOW THAT!!! A MONTH LATER & I AM STILL WITHOUT A CELLPHONE.

I put in an insurance claim beginning of December 2019 & paid access mid-December 2019. I was then told my device will take 7 - 14 working days to be delivered but GUESS WHAt?! 4 weeks later I am still going back & forth with their claim departments with different people without any success - been given different stories that the phone is on route with the courier or the warehouse only ordered the phone 2 days ago. Nothing promising comes from those calls I make to the call center that take at least a minimum of 30minutes of my time.

I claimed for an iPhone 7 Plus & last week I was given an iPhone 7. I then took it back to the store where I collected it & when they called the insurance call center, we were told that the iPhone 7 Plus was discontinued and there is no available stock worldwide of the device. Where & When was this communicated to me? How do you make the decision on my behalf?

Now let's just go back to the client cellphone device choice! When I purchased that device I purchased it for a reason, mainly because I do not do well with a 4.7inch screen-size device but better with a 5.5-inch screen-size so I do no appreciate being given a device I have no interest in using. After a few days, they gave me a call & promised to send me an iPhone 8 Plus after I had asked them to rather pay me the value of the phone & I will look for the device myself. Today I am told that I will be getting an iPhone 8 and again the same problem, I DO NOT WANT A 4.7 INCH SCREENSIZE CELLPHONE.

I pay my premiums in full every single month but Cell C has been giving me ****ty service. I am 100% sure that Cell C will bill me for this month's insurance premium even though I had no device to use & they had no device to insure!

Honestly, I am very disappointed and FRUSTRATED AT THIS POINT even thinking of canceling with Cell C!