Pathetic cellc
Ive contacted cells numerous amount of times with regards to my upgrade well I ended raising my concerns about one not being able to get in touch with anyone I then received a call from someone by the name of Shaun this was last week Monday he then said his processed the upgrade IL receive my device in seven days I received confirmation about our conversation however I haven't received any correspondence with regards to the whereabouts of the device I then decided to contact my lovely service provider only to be told that this is being raised with this advisor Shaun and IL be contacted shortly when speaking to Shaun he said that he wasn't at work hence the reason why I was unable to reach him wellthis is no fault of mine as I've been a loyal customer I then asked how long should I wait I was told 24/48 hours I then received a call however with me answering the call dropped I then advised cellc about this only to be told they will get in touch shortly bearing in mind Shaun advised me I will receive my device in 7working days we'll as they are closed weekends I waited 48 working hours again as told finally Shaun contacted me then he said he had a technical error he had to reprocess my upgrade I was not advised about this he then said he will reprocess the upgrade again and IL receive an SMS with a tracking number Monday or Tuesday and he will get in touch with me I then requested a call back from him yesterday only to be told I should wait for the SMS the reason why it intially never went through last week was because there was no stock now there is stock I will receive the SMS he is sorry to advise me about this very contradicting I then asked Shaun should I wait another seven days he said no I'm so fedup with cellc for the putrid service I've received time and time again I want this issue to get sorted or i will take this further as I'm entitled to this and would like to have this sorted immediately and feel due to staff incompetence I should not have to wait for something that should have been resolved by now what kind of bull**** is this I will be taking this up with the credit ombudsman of South Africa should this not be resolved immediately as I've got the text on Facebook and recordings of the calls where cellc contradicts themselves and all these posts and the ones I added on Facebook too
Thank you for making contact with Cell C.
The Upgrades Team is still working on your query and has been in constant communication with you providing updates. Our delivery is normally between 3-7 working days however, we are strained currently due to the lock-down so it might take longer. Orders are gradually being delivered to customers, all we ask for is your patience. Alternatively, our stores are open and you can do the upgrade there. Please advise on the best way forward that works for you with these current available options.
^NS
Thank you for making contact with Cell C.
The Upgrades Team is still working on your query and has been in constant communication with you providing updates. Our delivery is normally between 3-7 working days however, we are strained currently due to the lock-down so it might take longer. Orders are gradually being delivered to customers, all we ask for is your patience. Alternatively, our stores are open and you can do the upgrade there. Please advise on the best way forward that works for you with these current available options.
^NS