TB
Terrence B

1 reviews | Active since Jun 2015

30 Jun 2015, 10:19

PATHETIC CELL C UNABLE TO CORRECT BILLING!

For the past 10 years I've had two contracts with CELL C. Two years ago I terminated a contract with CELL C ***). Even though the contract has run its course I still receive notifications from CELL C saying that I owe them money for the expired contract. The money was automatically deducted from my account. How is it possible that I could still owe CELL C money? I constantly receive notifications from MBD INC telephone ***. It is clear that loyalty to a company means nothing which means I will be aiming to terminate my existing contract as soon as possible. CELL C customer service is of the poorest I have encountered as this is not the first time I am attempting to have this resolved. I sincerely hope that a competent person exists within CELL C that will be able to resolve this asap.

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Replies (1)
Cell C
Cell C's reply30 Jun 2015, 11:05
Official
Hello tbulana,

Thank you for posting to us.

We have referred this matter to one of our competent team members for assistance. Do expect communication soon.

We apologize for the inconvenience caused.

Regards
Cell C | PN