Pathetic Cell C service

I have recently had a very bad experience with Cell C who seem to have people who cannot read properly. They also offer an exceptionally poor service to the people on the South Coast KZN where there is little to no reception in the area. Their references ***, *** and *** refer. Their customer service line does not to allow you to engage. When the matter becomes serious, they get a robot to talk to you. As there is no reception in the area I asked Cell C to communicate with me by email. This they failed to do until I put a stop payment on the account when they could quickly email then

Now, Cell C, please contact me properly by email to resolve this matter. I truly believe that you should bow your head in shame in providing such an utterly poor service to someone that has been loyal for over 15 years, and perhaps an organization in decline as this has proved. Im confident others have experienced this same pathetic service where you abuse technology in doing your dirty work