1 reviews | Active since Feb 2012
Pathetic Cell C fibre
Cell C fibre, what pathetic service. My line just went down on Thursday 31/03 evening, thought it was no big deal and that it would come back. By Friday morning, still not back, called them in the evening when I was close to the router, turns out that it is an authentication error, so, totally their fault. BUT, the guys who can fix it only work Monday - Friday, so I was doomed to spending the whole weekend with no access, all the consultants could say was "sorry for the inconvenience", like robots. Come Monday (04/04) and still no word, sitting with no internet. I guess I'm still paying for this service then even though I can't use it? I also asked them to set up a debit on my account, not done! Also asked them to increase my line speed to 100/100, also not done but I guess I'm paying for the 'upgrade' as well. I had Telkom LTE for 5 years and that was never down for more than a few hours, what's your excuse Cell C?
Thank you for contacting Cell C.
We have received your review regarding your C-Fibre connection.
We have escalated your query for urgent assistance. Please expect communication.
^NZ
Thank you for contacting Cell C.
We have received your review regarding your C-Fibre connection.
We have escalated your query for urgent assistance. Please expect communication.
^NZ
Still having issues with my invoice - I called the call center today, the contact was quite informative but couldn't resolve this mess. She transferred me to cancellations and I got cut off. Tried calling again and again, transferred and cut-off, its quite frustrating. Basically, the line upgrade request resulted in me having two contracts now - so, I don't know what I should pay for April (my initial bill [06/04] was for a full month of 50/50 and 15 days of 100/100 (45 day month, Wow). So now, I wonder if I will be billed for the two separate contracts. Can somebody please fix this once and for all? All I wanted was a line upgrade and a debit order on my account, why is this so hard to get right?
Still having issues with my invoice - I called the call center today, the contact was quite informative but couldn't resolve this mess. She transferred me to cancellations and I got cut off. Tried calling again and again, transferred and cut-off, its quite frustrating. Basically, the line upgrade request resulted in me having two contracts now - so, I don't know what I should pay for April (my initial bill [06/04] was for a full month of 50/50 and 15 days of 100/100 (45 day month, Wow). So now, I wonder if I will be billed for the two separate contracts. Can somebody please fix this once and for all? All I wanted was a line upgrade and a debit order on my account, why is this so hard to get right?
Thank you for contacting Cell C.
Were you provided with a reference regarding the query that you raised?
Regards
^MP
Thank you for contacting Cell C.
Were you provided with a reference regarding the query that you raised?
Regards
^MP
Unfortunately not as the call center agent I spoke to this morning couldn't assist and the line got dropped twice when trying to reach cancellations.
Unfortunately not as the call center agent I spoke to this morning couldn't assist and the line got dropped twice when trying to reach cancellations.