Pathetic Cell C Customer Service!!

Cell C - Case Number ***

I have two contracts with Cell C. Payment in respect of both was made on the 26th of November 2023 under ref number: ***0.

On the 6th of December 2023 I provisionally phoned the contact centre to specifically ask that the allocations be split correctly.

A week after my services got suspended. For more than a week I have been phoning Cell C's contact centre daily - I have been sending proofs of payment numerous times via email. Over and over I deal with random call centre agents and up until today my service is still suspended. With an open case I still get sms' reminding me for payment and also advising me that my account is in arrears.

I have been a Cell C customer for more than 15 years! The service at this stage is beyond pathetic.