FM
Francois M

1 reviews | Active since Sept 2011

14 Nov 2023, 18:11

Pathetic Cell C

I have never had such shocking service and issues with a service provider like Cell C. I have had constant issue with payments and lines being cut. When asking for a supervisor get told non are available. When asking for accounts department I can't be transferred. Eventually get hold of a supervisor and send through all relevant documentation. Which I do. Receive first email of correspondence and then nothing. Send through another 2 emails asking for a response as the lines have still not been activated. No response. Try calling the 'customer care' line and get told they don't know who I spoke to last night. Please could I send through all relevant documentation to another address. This for the third time in one month. If anyone from Cell C with any kind of management skills or levels reads this. Please contact me. The service level of this company is an absolute joke.

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Replies (1)
Cell C
Cell C's reply14 Nov 2023, 18:26
Official
Dear Francois Marx
Thank you for reaching out to us.

We're sorry to hear about your frustrating experiences with our customer service. We have referred your query to our Support team. Please expect a call from them within 24 working hours.


Regard's,
Cell C | SR