Pathetic Cell C.

Since the 14th of October my internet just become No-Internet, on Ookla speedtest my download speed was 0.59megs/s. I phoned Cell C customer care (do not really care) and was prompt to re-boot my router. No success. After the 3rd call they transfer me to their Technical dept. who advise me to reset my router settings and re-boot. No success. Friday afternoon I made 9 calls to Cell C. No success. Saturday morning after my 3rd call to the technical dept. and my plea that it is not my router that's at fault, if I which my cellphone's mobile data on it does the same. I can not go onto my banking app (No internet connection), You Tube (No connection), the weather app I have on my phone tells me that I must connect to the internet, so slow is my download speed, between 0.39 and 0.15 megs/s. Then Cell C said the are going to escalate my problem to another dept. and that they will respond with in 48 hours.

I waited until Tuesday night and phone Cell C customer Care again. I was put through to the Technical dept again. after the 3rd call the lady who answered at the Technical dept. said she was the one who escalate the problem and she did told me that it can take 48 hours, after which I told her it is the 6th day I am without internet. Her reply IT IS 48 WORKING HOURS. I asked her when did the 48 hours started and she reply Monday morning. I asked her then if that dept only works 8 hours a day it can take up to 6 days then? Wednesday evening I phone again and was informed by the Technical Dept. that I must switch of my router and change the setting on the Cell C website. I tried to tell her it does the same with my mobile data. But I did it and guess what? I send 2 emails to Cell C and phone again and lost it my temper. Today (Thursday) I person from Customer Care phone me and told me that he will escalate the problem and that can take a minimum of 48 hours. ***!!!!!!!!!!!!