Pathetic Cell C

After my last complaint my debit order was cancelled and it was agreed that I will pay on the last day of each month, which I did. I received a statement this month which stated that I was 3 months in arrears. Not sure how I managed this as my line would have been disconnected within 1 week if I did not pay. I sent an email to I Ntuli on 06 Sept and again on 10 Sept to find out what was going on with my account. She did not bother to get back to me. On the evening of the 10th of Sept, my line was disconnected without any notice given. According to my knowledge and proof I have paid every month. When I contacted the call centre, I was told that because I pay manually the system automatically disconnect if there is an arrear amount (this I find very pathetic). I now sit without a phone to to the *********** people and systems at Cell C. It is a pity that one has to resort to reporting them before you get your problems resolved. I can tell you that after 15 years I will not renew my contract with Cell C when it is due.