Pathetic Cell C

I have never in my life had such *********** service from a company.

My fiance and I go to open up an account with Cell C, to get an LTE router. Which we did end up getting. Get home to test it out and find that I can only get 3G signal, which I thought was very strange. Hop onto Cell C's website only to find out that there is absolutely NO COVERAGE in Pietermaritzburg.

Which we were never informed about when we went to open up the contract in the first place. How can you be selling items to the public if you can't actually use it for what its meant for??

So I phoned Cell C which happened to be on a Saturday, two days after opening up the contract. The gentleman I spoke to put me through to your technicians which asked me for my physical address to check if there's coverage where I stay. And what do you know there wasn't. He told me to phone the consultants back, which I did. I ended up speaking to the same gentleman that I spoke to earlier. He advised me that If the sales agent at the store never checked for coverage then the fault lies with Cell C. I also asked if we would be liable for any fees and he informed me that because it's Cell C's fault. We wouldn't be liable for any costs. He told me to phone the cancellation department on Monday because they are not open on weekends.

That following week I phoned your cancellation department where I was informed that they would have to pick up the router first before they could go through with the cancellation. On the 3/4/18 RAM couriers came to pick up the package. All the information pertaining to the contract was in that package. We were informed that we could phone back in a few days and check if it would have arrived at Cell C. We phoned back a few days later to speak to a consultant and she said they had received it and proceeded to tell us that we would need to upgrade it before we could cancel it. I don't know where in my life I have ever heard of such ****. Eventually, I got annoyed and she proceeded to send me through to another department. The lady I spoke to was utterly helpful and she told us that it is cancelled.

On the 14/04/18 we got a call from one of your consultants and she told me she is just confirming our cancellation. She told me it is cancelled and that the money that was taken off on the 26/03/18 would be refunded within 72 hours. It is now 6 days later and still no refund.

So I phoned Cell C to inquire why there was no refund yet. I get told that the contract is still active, which I don't understand considering I've been told more than once that the contract has been cancelled. Then I get passed between 4 different consultants each being less helpful than the last. The last lady I spoke to informed me that because it is actually the store's fault, they are the ones that need to phone and go through with the cancellation. I get given their number and tried to phone them. And of course, no one answered.

I have decided to cancel the debit order directly via my bank. I will not be paying for something we don't even have in our possession anymore!

It is not my fault that your sales personnel are not trained properly. They should've checked before selling it to us in the first place but they are more interested in gaining commission than doing their jobs properly. I will never ever recommend Cell C to anyone.