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Daphne E
1 reviews | Active since Mar 2019
18 Apr 2023, 13:10
Pathetic Cell C
I am still waiting, from 8 March 2023, for Cell C to fix the problem with dialing 132 and not being able to access my voicemails. On 14 April 2023, TM from Cell C responded here on Hellopeter that someone will be in touch - well no one has. I have called the Customer Service again and again they said they have reset my voicemail settings and it will work. IT DOES NOT. This is past pathetic. So I have no options but to cancel this contract and move to another service provider.
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Daphne E's updateReviewer Update
18 Apr 2023, 15:05Please note that I am working. I am therefore not able to always answer my phone - hence the need for my voicemail to be working to people who are trying to contact me can leave a message!!! Can you please call me again on my number and hopefully I will be available. BUT PLEASE CALL ME WITH A SOLUTION!!!!
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Daphne E's update18 Apr 2023, 15:05
Reviewer Update
Please note that I am working. I am therefore not able to always answer my phone - hence the need for my voicemail to be working to people who are trying to contact me can leave a message!!! Can you please call me again on my number and hopefully I will be available. BUT PLEASE CALL ME WITH A SOLUTION!!!!
DE
Daphne E's updateReviewer Update
20 Apr 2023, 14:35I am still waiting for your team to be in touch - and not just in touch, but with a solution!! I have been in touch every day with Cell C since 8 March and NO SOLUTION!!!! I asked to speak to a manager on 18 April at 13:01, and ALL the managers were busy but the Customer Center agent (K****tso) told me that a manager, Kamogelo, would return my call. I AM STILL WAITING!! I received a strange call from a person from a company called something like Goserve yesterday on my alternative number who wanted to know whether I am happy with the service I am getting from Cell C and when I said No and wanted to elaborate, she put the phone down. What is going on?
DE
Daphne E's update20 Apr 2023, 14:35
Reviewer Update
I am still waiting for your team to be in touch - and not just in touch, but with a solution!! I have been in touch every day with Cell C since 8 March and NO SOLUTION!!!! I asked to speak to a manager on 18 April at 13:01, and ALL the managers were busy but the Customer Center agent (K****tso) told me that a manager, Kamogelo, would return my call. I AM STILL WAITING!! I received a strange call from a person from a company called something like Goserve yesterday on my alternative number who wanted to know whether I am happy with the service I am getting from Cell C and when I said No and wanted to elaborate, she put the phone down. What is going on?