PATHETIC CELL C

<p>I have been a Cell C contract holder for a couple of years. I recently upgraded my contract. After a while I started experiencing battery problems with my handset. I need to charge the handset at least 4 times per day. The handset has an internal battery. I took the handset to Cell C Loch Logan Bloemfontein where I was assisted by Mohamed. According to Mohamed, there is a malfunction and the handset will have to be booked in. It will take a minimum of 3 weeks to get the handset back. I have no issue with that. But, I need my telephone for business and I require a handset whilst mine is in for repairs. Mohamed says that Cell C do not do loan phones. You as customer need to make a plan. I asked to discuss the matter with the manager and was informed by Mohamed that she is busy and cannot see me. So, in short. I get a handset with my upgrade, the handset is faulty. I am expected to make a plan with a handset while my handset, on contract with Cell C is being repaired. I didnt ask for a handset that doesnt work properly, I was given it. I find it absolutely disgusting that a customer is treated like this. I think I will put the handset back in its box, return it to Cell C and stop my debit order. I will return to my original service provider as all the hype created by Cell C to move to them appears to have been a total waste of time.</p>