LS
Lionel S
1 reviews | Active since Feb 2021
01 Feb 2021, 09:01
Pathetic Cel C
So Cel C have decided to move across to the Vodacom network. For 2 weeks I have been trying to resolve an issue with them because now I have zero mobile coverage at my residence. The reason I joined Cel C in the first place was because the coverage at my house was adequate. I am now unable to even register on the network due to zero coverage! This obviously means no connectivity for voice, data or sms. The major impacts are 1) I am unreachable for business and cannot call out, and 2) I cannot receive OTP sms's, so no banking!
As with all corporates, they barricade themselves from customers through layers of absolute **** which takes forever (on a charged line because my Cel C number is US) Trying to reach anyone other than a call-centre agent is impossible. And still no resolution or even feedback to my query raised through the call-centre.
Come on Cel C, up your game, this is totally unacceptable.
Helpful (0)
Replies (2)0
Replies (2)
Cell C's replyOfficial
01 Feb 2021, 09:37Hi Lionel
Contract and broadband customers are being enabled to roam on a partner network from mid-December. This will improve your connectivity (and customer experience in the future). This process is taking place in stages and we anticipate it will be complete by early February 2021.
Please change your network settings to automatic, enable data roaming and restart your device to continue being connected.
^PN
Contract and broadband customers are being enabled to roam on a partner network from mid-December. This will improve your connectivity (and customer experience in the future). This process is taking place in stages and we anticipate it will be complete by early February 2021.
Please change your network settings to automatic, enable data roaming and restart your device to continue being connected.
^PN
Best regards,
Cell C's reply01 Feb 2021, 09:37
Official
Hi Lionel
Contract and broadband customers are being enabled to roam on a partner network from mid-December. This will improve your connectivity (and customer experience in the future). This process is taking place in stages and we anticipate it will be complete by early February 2021.
Please change your network settings to automatic, enable data roaming and restart your device to continue being connected.
^PN
Contract and broadband customers are being enabled to roam on a partner network from mid-December. This will improve your connectivity (and customer experience in the future). This process is taking place in stages and we anticipate it will be complete by early February 2021.
Please change your network settings to automatic, enable data roaming and restart your device to continue being connected.
^PN
Best regards,
LS
Lionel S's updateReviewer Update
01 Feb 2021, 09:53I have been through all of the hoops with the call centre, technical centre and checked and rechecked all settings. Understand what I am saying, there is no Vodacom coverage at my house. Data roaming or anything else makes no difference if there is no signal.....
LS
Lionel S's update01 Feb 2021, 09:53
Reviewer Update
I have been through all of the hoops with the call centre, technical centre and checked and rechecked all settings. Understand what I am saying, there is no Vodacom coverage at my house. Data roaming or anything else makes no difference if there is no signal.....