Pathetic cancellation process from Cell C - debits for nothing

I had 4 contracts with Cell C, 2 of them were coming to an end and I submitted a cancellation letter on 1 June 2021, stating that the contracts should be terminated as at 30 June 2021 and no further debit orders to be deducted for those 2 contracts. I was then debited for 4 contracts in July and August. I submitted a request for a refund in August as I did not expect Cell C to debit me for 2 months after submitting a cancellation. I have been on calls with them since 3 August 2021 and since then I have been speaking to agents that said they will sort this matter out and they apologised for the inconvenience. ***

Today, 1 September 2021, I have still not received a refund, nor have I received any communication from Cell C. I called in and spoke to an agent today who says I do not qualify for a refund as a cancellation takes 30 days to be processed and that the cancellation only took effect as at the 31 July 2021.

I do not think that this is fair to customers that cancel and follow protocol only to be disadvantaged and charged for benefits not used. I have been a client of Cell C for more than 4 years and after receiving such pathetic service I would definitely not recommend anyone to use their service.

I am absolutely appalled to receive such terrible service and I will be taking my money elsewhere once the balance of my 2 contracts have come to an end.

Mrs R Pillay ***