JP
Jimaysha P
1 reviews | Active since Nov 2024
04 Nov 2024, 22:07
Pathetic call centre service from Cell C
I have had the worst possible service ever given to me by Cell C (call center). Despite calling around 10 times in the past few months I received no service at all and no issues of mine were resolved until I went in store today! . They do not give proper or factual information on the calls and money was debited out of my account without my knowledge of it being debited as nobody from call center told me . They could not help with information on doing a Sim swop only after the 9th time calling and being put on hold many times I was told I need to go in store . This is just 2 issues out of many that they didn't assist with . Every single employee from the call center is either lazy, in a rush or have absolutely no clue what they are doing . Pathetic service. Cell C needs to sort this out this is why 90% of people that I know switched over
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Replies (4)0
Replies (4)
Cell C's replyOfficial
05 Nov 2024, 07:38Dear Jimaysha Pillay
Thank you for taking the time to share your experience with us, and we’re truly sorry to hear about the repeated issues you've faced with our call center support. We understand your frustration with the service, the unclear information provided, and the challenges with your SIM swap and billing inquiries.
We take your feedback seriously and are committed to improving our service to ensure better support moving forward. If there’s anything specific you’d still like assistance with, please let us know, and we’ll do our best to help.
Regards,
Cell C | TM
Thank you for taking the time to share your experience with us, and we’re truly sorry to hear about the repeated issues you've faced with our call center support. We understand your frustration with the service, the unclear information provided, and the challenges with your SIM swap and billing inquiries.
We take your feedback seriously and are committed to improving our service to ensure better support moving forward. If there’s anything specific you’d still like assistance with, please let us know, and we’ll do our best to help.
Regards,
Cell C | TM
Cell C's reply05 Nov 2024, 07:38
Official
Dear Jimaysha Pillay
Thank you for taking the time to share your experience with us, and we’re truly sorry to hear about the repeated issues you've faced with our call center support. We understand your frustration with the service, the unclear information provided, and the challenges with your SIM swap and billing inquiries.
We take your feedback seriously and are committed to improving our service to ensure better support moving forward. If there’s anything specific you’d still like assistance with, please let us know, and we’ll do our best to help.
Regards,
Cell C | TM
Thank you for taking the time to share your experience with us, and we’re truly sorry to hear about the repeated issues you've faced with our call center support. We understand your frustration with the service, the unclear information provided, and the challenges with your SIM swap and billing inquiries.
We take your feedback seriously and are committed to improving our service to ensure better support moving forward. If there’s anything specific you’d still like assistance with, please let us know, and we’ll do our best to help.
Regards,
Cell C | TM
JP
Jimaysha P's updateReviewer Update
05 Nov 2024, 13:28please could you get someone to call me to resolve my issues , i have a sim card that i did a sim swop for yesterday and it is still not working , i cannot make calls or make use of the data on both my cell c numbers now , i have lost out on 3 months (bonus) data due to nobody from the call center giving correct information and i have had money taken out of my account not knowing what it was for and it was NOT communicated to me during my upgrade. the device i have (in use for 3 weeks) is over-heating.
JP
Jimaysha P's update05 Nov 2024, 13:28
Reviewer Update
please could you get someone to call me to resolve my issues , i have a sim card that i did a sim swop for yesterday and it is still not working , i cannot make calls or make use of the data on both my cell c numbers now , i have lost out on 3 months (bonus) data due to nobody from the call center giving correct information and i have had money taken out of my account not knowing what it was for and it was NOT communicated to me during my upgrade. the device i have (in use for 3 weeks) is over-heating.
JP
Jimaysha P's updateReviewer Update
19 Nov 2024, 15:44i have received help from the cell c social media team but the matter has not been fixed , i did a sim swop a few weeks back and the sim card is STILL not working i paid over R100 for this for nothing at this point , i have lost 3 months worth of bonus data due to you guys not being able to assist and i urgently need to get that sim working as well as all my data back , i am paying for this contract for 3 months now and im not even able to use it !?
JP
Jimaysha P's update19 Nov 2024, 15:44
Reviewer Update
i have received help from the cell c social media team but the matter has not been fixed , i did a sim swop a few weeks back and the sim card is STILL not working i paid over R100 for this for nothing at this point , i have lost 3 months worth of bonus data due to you guys not being able to assist and i urgently need to get that sim working as well as all my data back , i am paying for this contract for 3 months now and im not even able to use it !?
JP
Jimaysha P's updateReviewer Update
22 Nov 2024, 14:04and then what will happen after this? because i literally paid R110 or something to get my sim swop done , does that just fall away ?!! because i will not pay this again and i will also stop my debit orders .
have you made means to grant me back my bonus data ? that i lost out on DUE TO YOUR HELPLESS TEAM. speak to managers speak to the people above managers , whoever . because i will not take no for an answer
have you made means to grant me back my bonus data ? that i lost out on DUE TO YOUR HELPLESS TEAM. speak to managers speak to the people above managers , whoever . because i will not take no for an answer
JP
Jimaysha P's update22 Nov 2024, 14:04
Reviewer Update
and then what will happen after this? because i literally paid R110 or something to get my sim swop done , does that just fall away ?!! because i will not pay this again and i will also stop my debit orders .
have you made means to grant me back my bonus data ? that i lost out on DUE TO YOUR HELPLESS TEAM. speak to managers speak to the people above managers , whoever . because i will not take no for an answer
have you made means to grant me back my bonus data ? that i lost out on DUE TO YOUR HELPLESS TEAM. speak to managers speak to the people above managers , whoever . because i will not take no for an answer