LL
Lourens L

1 reviews | Active since Jan 2015

21 Jan 2020, 13:31

PATHETIC CALL CENTRE SERVICE AND STAFF!!!!

So after 38 calls to 135 AND 140 I am still unable to get through to a manager or someone that can assist me. Out of 38 calls, I got through 3 times where the call was cut anyways and no one phoned me back.

Tried phoning from different phones, even from my wife's VODACOM phone and still no success. This is absolutely ridiculous and pathetic. **** service from such a big company. I am trying to make a payment arrangement as there's a delay in my salary this month, and everyone just states they can't assist. When I want to speak to a manager the line miraculously just cuts off every single time. I took screen shots of all the damn times I tried getting through. So please tell me Cell C? How do I get to speak to a manager that can assist me please?

And after the line cuts, no one does the effort to phone the client back? WTH???

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Replies (2)
Cell C
Cell C's reply21 Jan 2020, 14:37
Official
Hi Lourens

We apologize for the poor service you have experienced. We'll make certain that you are contacted and assisted with the payment arrangement.

^PN

LL
Lourens L's update21 Jan 2020, 14:50
Reviewer Update
Thank you. I'm waiting for their feedback.