PATHETIC BAD SERVICE

I have a reference number with CELLC from the 02.06.2015 already with regards to wanting my unpaid bank fees re-imbursed to me. Every time I call it's always that they are waiting on the recording department to find the call. I also get told every time that someone will call me back which is not the case. I have more than one contract with CELLC and I have pointed out to them that they can see the dates my debit orders are set up for.<br> I have since have 3 of my contracts paid up fully and closed due to this unprofessionalism after being called by them say that I'm a very important customer in April before signing on this last contract which has been a nightmare. No one ever calls back as they promise. In this day and age people can't pay for someone else's mistake.<br> <br>