DG
Davido G

1 reviews | Active since Jun 2017

30 Nov 2020, 20:38

Pathetic assistance

I am in America, my sim does not work. I wanted to buy a Wifi bundle which allows you to make/receive/send calls and messages so I can receive important One Time Pins for banking.

So I asked for assistance after trying everything I could. I have since used another phone and great expense to phone Cell C to buy the bundle on the call. Now 2 days later I receive a response to install the app to buy the bundle.... The app requires a One Time Pin sent to the phone number which I explained in the request for assistance.

If a young child can understand this why can't Cell C? Why did it take so long to come back with this useless info and why does Cell C think it's okay to sms me with spam the whole time.

Don't recommend

0
Replies (2)
Cell C
Cell C's reply30 Nov 2020, 20:56
Official
Hi Davido 

International roaming on your SIM card is active, however we do not have a roaming agreement with USA that is the reason why you are unable to connect. 

We can assist you with Wi-fi calling which will enable you to make and receive calls and SMSs if the device you have was purchased from Cell C. 

Let us know where you got the phone from and we will assist you further. 

^MM
DG
Davido G's update30 Nov 2020, 21:10
Reviewer Update
You clearly didn't read the complaint. Nowhere did I want roaming. More bad service.

I've already resolved the issue by spending Money on Skype phoning the call center.