Pathetic assistance

I had upgraded through Cell C Alberton and on numerous occasions had to deal with this branch for things like repairs, claims etc.<br> I pay R500 a month on contract and have been with Cell C ( unfortunately ) for over 2 years now.<br> Each time iv had to claim or send my phones in for repairs iv always been told that they either dont have a loan phone for me to use or just give me a R200 piece of ****.<br> i find this extremely unacceptable as in my contract it states that the will have a loan phone available when i need one under these circumstance. I have recently upgraded to a Sony Experia Z3 compact and as this phone takes a nano sim expect as a long standing client, to get a loan phone that could take this kind of sim as the Z3 got Water Damaged.<br> Instead i get offered **** if ever they decide i may have one to use whilst waiting for feedback on my phone (which takes 4 weeks. NOT ACCEPTABLE).... <br> Their service is atrocious and frankly extremely off putting.<br> i also changed my debit order detail last year in Dec and at the 1st of Jan was told i was in arrears as my debit order bounced due to the *********** staff not loading the account. I wish i never changed from Vodacom to these idiots.<br>