PATHETIC AND USELESS STAFF!!!
I called in to your Customer services department at 20.08 pm!. I spoke to Mpume who Had no care in the world talking to me!. She asked me what was the issue so I explained. She then stated that there's no broadband issues. I asked her to explain why I'm facing this issue then?. She then asks me for my name again!!! . How flippen rude!. That alone is proof that she had no care in the world!. Then I told her that she should have active listening and remember something as important as a CUSTOMERS NAME!. SHE THEN PUTS ME THROUGH TO SOME VOICE SERVICE!!!. BLIND TRANSFERRED THE CALL!!!. ONCE AGAIN TOTAL LACK OF CARE TOWARDS CUSTOMERS FROM CELL C! I AM SERIOUSLY CONSIDERING CANCELLING MY CONTRACT WITH URL!!!!. AND I'LL PORT MY PREPAID NUMBER TO ANOTHER NETWOR****!.
Thank you for taking the time to compile the above and providing us with feedback - relating to the service you received.
It is disappointing to learn that the agent did not conduct herself in a professional manner and did not offer the service as expected.
This will be addressed with the team manager to have this kind of behavior rectified. Sincere apologies for the unsatisfactory service and inconvenience caused.
Regards
Cell C | PN
Thank you for taking the time to compile the above and providing us with feedback - relating to the service you received.
It is disappointing to learn that the agent did not conduct herself in a professional manner and did not offer the service as expected.
This will be addressed with the team manager to have this kind of behavior rectified. Sincere apologies for the unsatisfactory service and inconvenience caused.
Regards
Cell C | PN