NC
Nicola C
1 reviews | Active since Nov 2011
17 May 2022, 14:39
Pathetic and useless
If there was a zero star rating, I would use it. I have received the most atrocious service from Cell C. I was called by one of their agents last week to do an upgrade which I did with both my numbers. I have tried changing my physical address with Cell C roughly 12 years ago. When the courier delivered a phone (not two, but one!!) they would not hand it over because my proof of address was different to what was on the Cell C records. It has taken me 12 people to speak to today to try to find out why only one phone was delivered and not two and why my address details had never been changed (since 12 years ago and yet I keep being told by whoever answers the phone that they have now changed it). The service of some of the staff is disgusting. I have right now just been told that I will need to cancel my upgrade and then re-do the upgrade!!!!!! I am livid. Think it's time I left Cell C. Yes sure, cancel the upgrade, but I will NOT be upgrading - I will be cancelling. I am forever having issues with Cell C, not to mention dialing 084 145 option 2......IT DOESN'T WORK!! Sort your issues out Cell C and train your staff to deal with irate customers - no use them keeping quiet on the other side - pathetic. Pretty obvious they read from a script - really irritating. Train them better.
Helpful (0)
Replies (9)0
Replies (9)
Cell C's replyOfficial
17 May 2022, 15:28Hi Nicola Critchfield
Thank you for contacting Cell C.
To confirm, you have not received the device till now?
Regards
^MP
Thank you for contacting Cell C.
To confirm, you have not received the device till now?
Regards
^MP
Cell C's reply17 May 2022, 15:28
Official
Hi Nicola Critchfield
Thank you for contacting Cell C.
To confirm, you have not received the device till now?
Regards
^MP
Thank you for contacting Cell C.
To confirm, you have not received the device till now?
Regards
^MP
NC
Nicola C's updateReviewer Update
17 May 2022, 15:45Correct - I have been told today that if they arrive (the courier) they will go back with my two cell phones as their system has not been updated with my physical address. I have still not received them today and I pretty much doubt I will ever as I have been told that the only way is to cancel the upgrade and re-do it which I WILL NOT BE DOING.
NC
Nicola C's update17 May 2022, 15:45
Reviewer Update
Correct - I have been told today that if they arrive (the courier) they will go back with my two cell phones as their system has not been updated with my physical address. I have still not received them today and I pretty much doubt I will ever as I have been told that the only way is to cancel the upgrade and re-do it which I WILL NOT BE DOING.
Cell C's replyOfficial
18 May 2022, 10:16Hi Nicola
Our team will be in touch to assist.
^MP
Our team will be in touch to assist.
^MP
Cell C's reply18 May 2022, 10:16
Official
Hi Nicola
Our team will be in touch to assist.
^MP
Our team will be in touch to assist.
^MP
NC
Nicola C's updateReviewer Update
18 May 2022, 13:10As per my response to someone from Cell C who requested me to respond privately and said someone will assist me, - I am correct - as of yet - no one has responded!!!!! OR ASSISTED!!!!! ****** useless.
NC
Nicola C's update18 May 2022, 13:10
Reviewer Update
As per my response to someone from Cell C who requested me to respond privately and said someone will assist me, - I am correct - as of yet - no one has responded!!!!! OR ASSISTED!!!!! ****** useless.
Cell C's replyOfficial
18 May 2022, 14:52The query has been raised with our Supporting Departments.
Our team will be in touch.
^MP
Our team will be in touch.
^MP
Cell C's reply18 May 2022, 14:52
Official
The query has been raised with our Supporting Departments.
Our team will be in touch.
^MP
Our team will be in touch.
^MP
NC
Nicola C's updateReviewer Update
18 May 2022, 15:32That's what you keep telling me!!!!!! And no-one does!!!!!!!!! What the hell!!!!!
NC
Nicola C's update18 May 2022, 15:32
Reviewer Update
That's what you keep telling me!!!!!! And no-one does!!!!!!!!! What the hell!!!!!
NC
Nicola C's updateReviewer Update
19 May 2022, 12:26I was put through department to department for 55 minutes this morning and still no-one can help me. All that needs to happen is for your courier company to change my physical address on their system and no-one can seem to do it. After your three messages on Hello Peter to tell me that someone is going to contact me shortly - nobody has done so. I was told from the very last lady I spoke to that she will call me in five minutes. It has now been about two hours. My contracts have both been upgraded as per the SMS's I have received from Cell C and yet my phones are being refused to be delivered. What else does it take to get a simple request done?
NC
Nicola C's update19 May 2022, 12:26
Reviewer Update
I was put through department to department for 55 minutes this morning and still no-one can help me. All that needs to happen is for your courier company to change my physical address on their system and no-one can seem to do it. After your three messages on Hello Peter to tell me that someone is going to contact me shortly - nobody has done so. I was told from the very last lady I spoke to that she will call me in five minutes. It has now been about two hours. My contracts have both been upgraded as per the SMS's I have received from Cell C and yet my phones are being refused to be delivered. What else does it take to get a simple request done?
NC
Nicola C's updateReviewer Update
23 May 2022, 08:47I have yet to hear from anyone from Cell C regarding the delivery of my upgrades. I have signed for them both and no delivery. Going on for two weeks now.
NC
Nicola C's update23 May 2022, 08:47
Reviewer Update
I have yet to hear from anyone from Cell C regarding the delivery of my upgrades. I have signed for them both and no delivery. Going on for two weeks now.
NC
Nicola C's updateReviewer Update
06 Jun 2022, 15:46From writing my first complaint on 17 May until today I have still not received my upgrades. I have been pushed and pulled from pillar to post. A wonderful lady eventually assisted me to which I am very grateful for. Had to cancel my upgrade and re-do it. But that was over 7 days ago and I don't have the phones. From Cell C Media Department contacting me around a week ago, not even that has amounted to anything. I have now received an SMS from Cell C saying, 'Congratulations. You are due for an upgrade'. WHAAAAAT?????? I thought it had been done???? I called your pathetic call centre and spoke to Oleabile at 14h55. What a rude and arrogant individual.
NC
Nicola C's update06 Jun 2022, 15:46
Reviewer Update
From writing my first complaint on 17 May until today I have still not received my upgrades. I have been pushed and pulled from pillar to post. A wonderful lady eventually assisted me to which I am very grateful for. Had to cancel my upgrade and re-do it. But that was over 7 days ago and I don't have the phones. From Cell C Media Department contacting me around a week ago, not even that has amounted to anything. I have now received an SMS from Cell C saying, 'Congratulations. You are due for an upgrade'. WHAAAAAT?????? I thought it had been done???? I called your pathetic call centre and spoke to Oleabile at 14h55. What a rude and arrogant individual.