JG
Jacob G

1 reviews | Active since May 2018

24 Aug 2019, 10:42

Pathetic and Unprofessional Service!

On Thursday I visited the Birch acres branch wanting to add a Tablet to my account. The tablet came with 6gig of data and asked the consultant to transfer the data to my existing account since it had 500mb and the table will be used only on Saturday for my studies furthermore I have unlimited internet with Telkom so that data will never be used. I was told it is not impossible and all she was trying to do was to force me to take the deal so that she can make a sell, Even when she was calling the credit check team I kept on repeating the same sentiments all she was busy with was doing paper works and when it came to me signing the the forms I had to stop. She called another colleague and they all side that it was impossible and I was so frustrated that I walked away. As told me that if I did not want that sim card I can give it to my kid and I rep**** my kid is only a 7 yr old so how can I give him that much data, Then give it to your woman who also has her contract with cell C I rep****. Certainly that was unprofessional and they never saw anything wrong with all of this. Certainly if we can be able to send each other airtime and data this was supposed to be easy right that was my argument and also coming from a technical background. When I got home I called the support center 081145 number and explained my case. She lady said to it was going to be possible through a sim swap. OMG why was I not told about this in the shop, was it a case someone being lazy / *********** / or just wanting to close a sale and leave me with so many sim cards. I went back to the shop the following morning. Asked her why she did not sell me that option and instead of being professional and admit, they teamed up against me and said they were going to advise me about that after the sale was completed. As this was getting frustrating I called the call center now on their behalf (imagine) asking for a sound byte. The the manager or the one leading them was even supporting her team and said she would listen to the sound byte herself and give me verdict. If she was professional why did she not ask for the sound byte herself. Why would she even listen to the sound byte herself without me. Why was the sound byte not sent to me who requested it. A few minutes after i left got a call saying that there was nothing wrong. If I was not frustrated and felt undermined was I not going to call the support team when I got home. Certainly with the was Cell C is doing financially and keep on having such poor customer service I see no reason to support them as client. As some of us are there to support a business so that it does not fail but the same company is being ruined from inside. Certainly if there is an option to transfer my contract from Cell C to another service provider I am willing to do that. Even paying for the device only I am willing to that and do away with this derailed trained.

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Replies (1)
Cell C
Cell C's reply24 Aug 2019, 12:31
Official
Hi  Jacob 

Thank you for bringing this to our attention. We sincerely apologize for the unpleasant experience. It is not the norm at Cell C. 

Please be advise that, data transfer cannot be done upon the contract activation. You can transfer data once the contract is active by dialing *147# or via the Cell C App. 

^NT