PATHETIC AND UNPROFESSIONAL SERVICE

PATHETIC SERVICE. I did a upgrade two weeks ago. They promised me that device (nova y90) will be able to download the android auto app, which is impossible). The same day I received the device I phoned in to let them know this is not what I wanted as my system in my car is android auto. For TWO days I tried to get the right person to talk to. After 7 departments and many many people I eventually spoke to the right person, so I thought. She gave a ref number and I was told that I will receive a sms or a call back to inform me when will they pick up the device from me, THAT NEVER HAPPENED, IT HAS BEEN more than 48 hours and NOTHING. This morning I called in once again just to here that this matter was not even escalated yet. I HAVE HAD IT I have been a GOOD client for many years, never missed a payment and I always received good service especially when upgrading. If I am not going to get a response today, I am going to cancel my contract. I JUST WANT THE DEVICE PICKED UP so I can choose another device. The ref they gave me is ***. My number is ***.